This policy explains what information JS³ SmartDNS keeps, why, and the choices you have. In short: we keep only what we need to run your account, we never keep a list of the websites or apps you look up, and we never sell your data.
1What we collect
- Account details: your name, email address, phone number, country, and your password, stored only as a secure hash.
- Payments: the amount, the method, the number you paid from, the transaction ID (TrxID) and any screenshot you upload as proof.
- Service data: how many lookups each of your devices makes per hour (kept for 32 days), when each device was last used, and the IP address it last connected from.
- Messages: what you write to our support, and any review you choose to publish.
- Security records: sign-in attempts with their IP address, to stop people guessing passwords.
2What we do not collect
- We do not keep a log of the websites or apps you look up.
- We do not see what you do inside apps: your banking, calls and messages stay encrypted between you and the app.
- Our website has no advertising trackers and no third-party analytics.
3Short checks when you ask for help
If an app does not work, our team may watch the names your address looks up for up to 30 minutes, to find what the app needs. Only our team sees this; it is kept in memory, never saved, and forgotten 30 minutes after the check ends.
4How we use your information
- to run your account and switch your package on;
- to check payments and prevent fraud;
- to show you your devices and how they are used;
- to send emails about your account: codes, receipts and reminders;
- to answer you when you ask for help.
5Who we share it with
We do not sell or rent your information. We share it only:
- with the email service that delivers our emails;
- when the law requires it, or to protect our users and the service.
The country shown for your devices comes from a database on our own servers; your IP address is not sent to anyone for it.
6Where it is kept, and for how long
Your information is kept on our servers in Asia, encrypted on its way to and from them, and open only to the staff who need it. Account details are kept while your account is open; hourly usage for 32 days; payment records for as long as accounting rules require. When you close your account, we delete or anonymise the rest.
7Your rights
You can see and correct your details in your account at any time. You can also ask us for a copy of your data, or to delete your account and your data, from the Support page. We answer within 30 days.
8Cookies
We use only the cookies the service needs: one keeps you signed in, and one remembers your language. There are no advertising cookies.
9Children
The service is for adults. We do not knowingly collect information from anyone under 18.
10Changes to this policy
We update this policy when what we do changes. The date at the top shows the latest version.
11Contact
Privacy questions or requests: write to us from the Support page of your account.