Refund policy

1Contact support first

Most problems are a setting, and are fixed in minutes. Write to us from the Support page of your account and we will help you set it up.

2When you get a full refund

You get your money back in full when all of these are true:

• the service does not work for your app or your device, and we cannot fix it;
• you ask within 3 days of your package being switched on;
• you send clear proof, as below.

3The proof we need

• a screen recording or screenshots that show the app failing while your Private DNS address is set;
• your phone model, the country you are in, and whether you were on Wi-Fi or mobile data;
• the transaction ID (TrxID) of your payment.

4How fast you are paid

Once your proof is checked and the refund approved, we send the money within 1 day (24 hours), to the same method and number you paid from.

5If it stops working later

If the service stops working after it has worked, and we cannot fix it within 3 days of your report, we refund the days you have left, or, if you prefer, add them to your package.

6When there is no refund

• you changed your mind after the service worked;
• your device is not on our list of supported devices;
• your address was used on more devices than your package covers, or shared;
• your account was closed for breaking our Terms of use;
• the app itself was down for everyone, in Bangladesh too;
• the request comes without proof.

7Contact

To ask for a refund, write to us from the Support page of your account, with your proof.